crash problems on your website
crash problems on your website

We know that your website is one of your most precious assets. You have worked so hard on it (or you are working on it), that in the face of any technical problem, it is normal for you to fear for your business.

Not at all this is so! As long as you have control of the situation, of course. Before you panic because you think something is wrong, we recommend that you analyze the situation, gather information about the cause of the problem, and take action on it.

Probably, at first glance, you think that your hosting works perfectly. But… have you stopped to check if there is any error in your web hosting?

Without a doubt, choosing one of the best hosting is essential to avoid this type of problem. In addition to this, let’s see what other causes exist and how to recover your fallen website step by step.

Reasons why your website is down

Why is your website down? These are the most common reasons why website crashes occur:

  • Your hosting server has gone down: Some software or hardware errors may occur that cause failures in the hostng.
  • The hosting lines fail: sometimes it can happen, but if it happens to you regularly, this is a sign that your hosting is not of quality.
  • The server blocks the public connection of your computer:  If this happens to you, you will have to contact your provider to make the appropriate settings.
  • Router problems on the computer: If your hosting works correctly, check your connection.
  • Receive high peaks of web traffic: When this happens occasionally due to some exceptional situation, many hostings are not at 100%, so the web is very slow and does not finish loading.
  • DNS error: Problems with the main domain of your website. It may be because it is not configured correctly, it has expired and needs to be renewed, or something has changed.
  • Many redirects: This can cause your website to crash due to the fact that changes have been made, for example in seo issues.
  • Error 404: The web loads, but the URL says that you do not exist. Occurs when you want to modify an old article link to make it more user friendly. With W3C link checker you can detect this type of error for free.

As you can see, technical problems in hosting are likely. To avoid problems of this type, we want to recommend a provider that, in addition to standing out for its support, is powerful in other features such as performance, speed and price; WebCompany .

How to know if your website is down?

To find out if your problem comes from an error on your server or from another, there are some tools that have the objective of checking if a web page is down or not. These are the 3 we recommend:

Website Availability Test

With this tool, you can check the status of a website from a specific location or from a specific point, be it the Middle East, Europe, Australia, etc.


By listing your site, this page will tell you whether or not your website is working with a direct message.

This page will tell you in English if you are the problem or if it is down: “It’s you!” (it’s you) or “Down!” (drop).

6 Recommendations to recover your fallen website

These are some recommendations that we make to solve and recover your fallen website.

1. Clear the cache

Many of the web problems are solved by clearing the cache. It is possible that an old copy of a file was left in your browser or even that it did not load correctly due to a cut in the connection.

2. Try another computer

To rule out that it is a configuration problem on your computer, try accessing the website from another computer. If you don’t have another PC at home, ask someone you trust.

3. Make sure your internet connection is working

Even if it seems basic to you, you should check that you can navigate other Internet sites.

On the other hand, it may happen that your Internet provider has suffered a drop or has problems. To check it, go to the web by mobile, removing the Wi-Fi.

4. Remember what was the last thing you touched or changed on your website

The next thing you should do is throw your mind back and think about what was the last thing you modified on your website, whether it was the installation of a plugin in your WordPress, the inclusion of a programming code, the modification of URLs for the seo strategy , among other.

5. Three factors to consider that you must analyze with a magnifying glass

Specifically, there are three areas that you should focus on because that is where the focus of the problem is:

  • Technical providers: Affects hosting and domain.
  • Web development: This encompasses the phases of web design and programming.
  • Maintenance: Everything related to updates, web security, content and seo.

6. Know who you have to contact to resolve the detected error

Therefore, taking into account where the problem could reside, you should go to the web maintainer, the developer or the technical support of your hosting provider.

The normal thing is that you first notify the web developer; this will help you to restore a backup. If this same agency or professional is also in charge of your maintenance, provide them with all the information you gathered so that they can try to solve it as soon as possible.

Following all these steps to see if your website is down and how to recover it is key to detecting serious problems that can endanger your web project. So analyze, collect information and then get down to work to ask the right person or company for help.