Contextual conversation is one of the biggest buzzwords in social media circles these days. If you’re not using it, you’re definitely missing out! Contextual conversation is a concept that was developed by the experts at&T cognitive Neuroscience to help improve their customers’ user experience on their phones. What does it mean and how can you use it to make your life easier?
It’s simply short for contextual sharing. Basically, when you receive a phone call from someone, you answer it on the spot without thinking about it. This is great if you’re on the phone with your significant other or your boss. It’s also useful if you’re on the phone with your friends, but not able to drop them a voice mail. Contextual conversation can help you share what’s on your mind without having to get your phone to buzz with dozens of people options.
Contextual conversations are helpful because it prevents you from taking the same phone conversation and typing it onto your phone. Each time you take another phone call, it’s like replacing all of your notes in your phone with new ones. You also have to be aware of your own phone etiquette. Here are a few things you need to know about using this tool:
This tool is a must have for improved phone etiquette because it removes the barrier between your brain and your phone. It gives you instant access to information. When you’re on the phone, you’re often multitasking. This tool provides you with the ability to bring up important documents, text, and call. This is very helpful for office workers that need to take a lot of notes on the go.
Remember when you were younger that your phone held much more importance than you’d given it credit for? If you’re like most people, you have a large amount of memorabilia collecting on it or maybe a number of collectibles. Now you don’t need to worry about being able to find your keys or your pocketbook. Contextual chat allows you to access items on your phone through typing in their names instead of digging for them. This is a big plus for you.
People keep their phones in different environments. Your cell phone can easily be placed in your back pocket or handbag. This way, it’s always there and accessible. With a Bluetooth headset attached to your phone, you’ll never miss a call again. You can answer it just by saying the name of the person you’re talking to.
The last contextual phone conversation I’ll mention is one that’s pretty basic but has some great benefits. When you’re in a meeting and you need to use a headset, turn your phone off & remove it from your ear. This simple action will ensure that no one else can use your hearing ability to eavesdrop on you without your knowledge!
Contextual phone etiquette can be learned. It’s easy. It’s fun. Why not give it a try?
Great conversation starters should be instant, clear, & concise. Don’t bore your callers with long introductions. You don’t need to fill every available minute introducing yourself & your company. Stick to one or two sentence sentences. Also, avoid asking too many questions.
One important piece of context is body language. If you have something important to say, don’t say it with your voice. Use hand gestures or look at the audience to tell them what you want to say. Don’t make eye contact. One other important context is to dress professionally, especially if you’re calling from a business phone.
Contextual conversation has never been easier or more clear than it is today. Even the phones you use at home can be used for this purpose. With a Bluetooth headset, you can make audio calls from your cell phone, computer, tablet or laptop. Some phones also have instant messaging capabilities that make video conferencing easy as well.
The benefits of contextual conversation are enormous. It makes a simple phone call much more personal, business oriented and interactive. More importantly, it’s a must have for improved customer service. By teaching your customers how to behave, you can create an atmosphere where they feel welcome & well-protected. It doesn’t take long before they’ll start to notice your efforts!